Organizational Effectiveness Senior Practitioner

California | Part-Time & Contract | Hybrid

About the Job

Join a dynamic, highly communicative, and collaborative team committed to providing brave spaces, services, and capacity building to bring people together across differences. The Organizational Effectiveness Services (OES) Senior Practitioner plays a key role to the success of SEEDS’ foundational programs, offering conflict transformation trainings and interventions to businesses and organizations through restorative processes including mediation, facilitation, training, coaching and restorative processes.

Reporting Structure: Reports to Organizational Effectiveness Services Director. Primary role is to provide support for OES cases, including contracted corporate partners and Conflict Transformation Practitioners/mediators.

In this position, you will:

  • Participate in the SEEDS team
    • Support service delivery in accordance with SEEDS business plans, mission, vision and values
    • Participate in team and staff meetings and circles
    • Practice congruence with CT and Restorative communication internally and externally
    • Represent SEEDS in accordance with organizational values and messaging
  • Support SEEDS OES Programs and Director of OES
    • Contracting support
    • Preparation, coordination, and support of conflict cases
    • Ensure consistency and quality of all conflict cases and conflict case materials
    • In partnership with OES Program Director: Ensure high quality infrastructure, systems, evaluation, and quality assurance for HR mediation program and conflict cases
  • Design and deliver customized conflict transformation services
    • Coordinate and conduct conflict cases from case intake through follow-up (intake, case development, case management, service implementation, evaluation, and follow-up).
    • Ensure timely and accurate case data entry
    • Ensure quality and consistency of service delivery
    • Interface with partner clients and their case managers
    • Design and deliver tailored trainings to organizations to improve effectiveness – topics may include effective communication, giving and receiving feedback, working with conflict, teaching mediation to HR departments etc.
    • Coach organizational leaders to improve communication, coaching team leaders or team members as part of a conflict case
    • Mediate personnel (HR) conflicts in organizations
    • Facilitate processes within organizations to support forward movement on business needs, decision making, conflict transformation, restorative practices and complex problem solving
    • Support restorative culture shift: customize and implement restorative processes to support organizations shift to restorative culture, practices and policies
  • Additional projects and duties as assigned

Minimum Requirements:

  • Valid CA Driver’s License and access to a working vehicle (for required in-person service delivery)
  • Ability and willingness to travel within the Bay Area and beyond for in-person service delivery
  • Ability and willingness to utilize organizational technological systems (MacOS, Salesforce, Google Classroom, Box, Microsoft Office, etc.)
  • Conflict resolution, mediation, and restorative justice training
  • Experience facilitating group processes, training or teaching, and/or mediating conflict
  • Experience working and communicating with stakeholders representing broad diversity in terms of gender, sexual orientation, race, ethnicity, religion, etc.

This job is for you if:

  • You are confident engaging with people in both virtual and physical spaces
  • You enjoy learning new things, learn quickly and can roll with change. You’re open to trying on the “beginner’s mindset” and committed to continuous growth.
  • You are a team player with a capacity for both collaboration and independent initiative.
  • You are committed to relationship building, restorative communication, moving through difficult conversations, and non-adversarial problem solving.
  • You can manage multiple projects at the same time and quickly reprioritize competing needs.
  • You enjoy problem solving and thinking creatively. You don’t get flustered if you don’t have all the answers. You take initiative until you get what you need.
  • You REALLY have a service mindset, are eager to create client satisfaction, and engage with humility when it comes to working with people from diverse backgrounds and with diverse values.
  • You have a commitment to self-reflection, self-knowledge, and self-growth so that you can offer better support to those you’re serving.
  • You get energized by identifying areas for improvement and growth and thrive on being resourceful and innovative.
  • You are committed to equity and learning how to exist in today’s current society while moving the needle forward.
  • You understand that a non-profit is a business and that our work costs money.
  • You love thinking about better ways to educate and train adults, taking into consideration diverse identities, lived experiences, cultures, and neurodiversity.
  • You have a strong attention to detail, excellent communication skills and are a go getter.
  • You are comfortable with ambiguity and flexible with the changing nature of growing organizations.
  • You love building processes and procedures to improve program impact.
  • You are patient and able to meet people where they are
  • You love working with people, hearing their stories and serving needs.
  • You love the details and ensuring you’re using and/or creating the systems needed to ensure nothing falls through the cracks.
  • You recognize that being a conflict transformation provider is a life-long learning process of addressing your own triggers/activators.

About the Company

SEEDS

SEEDS Community Resolution Center is a non-profit community-based organization that offers a range of affordable, low cost or free conflict resolution programs and services to residents, businesses, schools and communities in Alameda County. We have an excellent reputation for supplying high-quality programs in the community for over thirty years. We are a growing organization with opportunities for those passionate about conflict resolution. Join the SEEDS team and be a part of providing these invaluable services to the community.

Compensation

This is a half-time staff position. 20 hours/week at $40/hour, equivalent to $41,600/year. This role receives 40 hours of paid vacation time and 12 days of sick time per year. No other benefits are offered for this position.

To Apply

Apply Here

Supporting the next generation of facilitators